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Don't touch the Rain Chain!
Please do not touch the Rain Chain! The Rain Chain is designed to guide water runoff from the roof to the ground safely. It's not meant...

Kyle
Jun 29, 2022




How to use the Nespresso VertuoLine
Nespresso VeturoLine: How To - Directions For Use

Kyle
Jun 26, 2022


How to use Marshall Stanmore III radio - Unit #3
Connect to the Stanmore Bluetooth on your phone or device to stream music instantly! Don't have Bluetooth? No problem. Use the...

Kyle
Jun 26, 2022


Hairdryers. What you need to know
Important Notice: Power Overload On rare occasions, using multiple hair dryers simultaneously has caused the breaker to trip, resulting...

Kyle
Jun 26, 2022


Where can I get more coffee pods for the Nespresso Machine?
Extra pods can be found at Canadian Tire. Just enter the store and hang a right. They are right at the front. ***Please note, Machine...

Kyle
Jun 25, 2022


Can I have a late check-out?
Unfortunately, late check-outs cannot be accommodated. We have a limited window to prepare the unit for the next guests. Late check-outs...

Kyle
Jun 25, 2022


Pantry Items
Feel free to use any pantry items provided. Leftover non-perishable items are kept for future guests. Please note that the kitchen is not...

Kyle
Jun 25, 2022


How to use the Sonos player - Unit #4
Want to listen to your own playlist? No problem. Just download the Sonos app and play your music over the speakers. Download on Google:...

Kyle
Jun 25, 2022


Can I drink the tap water?
Absolutely! You can drink the tap water in the unit, and it actually tastes quite good. On rare occasions, there may be a water advisory,...

Kyle
Jun 25, 2022


Oh no! You broke something?!!
No worries. Accidents happen. Kindly let us know so we can replace the item before the next guests arrive.

Kyle
Jun 24, 2022


NO SMOKING. SERIOUSLY!
There is no smoking in the unit or on patios/decks as per the building By-law. You must be a min 3 meters away if you choose to smoke. ...

Yogi
Jun 24, 2022


PLEASE REMOVE YOUR SHOES!
Kindly Remove Your Shoes Upon Entering We understand that in some countries it's not common to take off footwear indoors. However, in...

Kyle
Jun 24, 2022


Check-Out Procedures
If you happen to check-out before 11:00am, kindly let us know. Our cleaners always appreciate a bit of flexibility and will be happy to...

Kyle
Jun 24, 2022




Patio Furniture
We encourage you to enjoy our patio. We keep the furniture covered as the mountain weather can change on a dime! Between the rain,...

Kyle
Jun 24, 2022


Gas Fireplace
The unit is equipped with a gas fireplace. The switch for the unit is on the wall left of the fireplace. If the switch doesn't work,...

Kyle
Jun 24, 2022


Bathroom Floor Heat - Unit #4
Both master suites have heated floors in the ensuite. To adjust the temperature press up or down where it says manual on the display....

Kyle
Jun 24, 2022


Banff Park Pass - How To
The pass should be in the lower hall closet or entry. It is valid for one vehicle. Hang the pass in the rear view mirror of your...

Yogi
Jun 24, 2022


Understanding the HVAC System
The unit is equipped with a hybrid system run off a Nest thermostats for maximum efficiency. What is a hybrid system? A hybrid system...

Kyle
Jun 24, 2022


MIND YOUR TRASH! Garbage & Recycling Locations
Please do not leave your garbage in the unit or outside. Leaving your trash in the unit may cause unwanted smells for the next guests. ...

Yogi
Jun 24, 2022
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